ADS – Publishers

About us

It’s our mission to provide everyone with excellent service and sales growth opportunities, and we are proud to be home to a number of client publishers who sit alongside the Hachette Aotearoa New Zealand and Australia publishers in our facility at Tuggerah, where everyone receives the same market-leading service levels.

Performance

We pride ourselves on maintaining a high-quality service. We are always looking to deliver continuous improvements, it’s just how we work – we are always striving to do more. As part of this, we hold regular publisher meetings, share performance statistics, and discuss how we can support publishers to achieve their strategic initiatives in an ever-changing landscape.

Meet our publishers

Our services

We operate over 20,000 square metres of warehousing in Tuggerah, New South Wales, Australia. Subject to the publisher’s profile, we offer a wide range of storage options from bulk storage to carton and item level storage. Our picking process is completed through a zone routed conveyor and we also offer full carton and pallet picking.

Reporting

We pride ourselves on maintaining a high-quality service. We are always looking to deliver continuous improvements, it’s just how we work – we always striving to do more. As part of this, we hold regular publisher meetings, share performance statistics, and discuss how we can support publishers to achieve their strategic initiatives in an ever-changing landscape.

About Us

Our picking area consists of on average 51,000 picking locations, capable of storing varied profiles of stock. Picking is conducted with RF scanners and quality of picking is supported by detailed weighing process.

Our bulk storage areas benefit from multiple different formats of storage, from a state-of-the-art VNA (very narrow aisle) racking system, to standard warehouse racking and block stacking storage.

ADS operates a large fleet of machinery; turret trucks, forklifts, high reach trucks, high level order pickers and electric pallet jacks, all of which are designed to support efficient operations.

Performance

Leading edge delivery

We offer our publishers world-class distribution services. Each year, we distribute over 80,000 different products and ship over 19 million books to every type of customer: retailers, online stores, wholesalers, institutions, individual authors, web consumers and many more.

This is all made possible by the dedicated and enthusiastic team who work tirelessly to achieve great outcomes.

We pride ourselves on our excellent customer service levels but we are constantly striving to do more in order to achieve continual improvement.

Key statistics:

Number of employees:

Across our warehouse we have approximately 120 employees.

Total Warehouse space:

We operate across five warehouses in Tuggerah, consisting of 20,000 square meters of space.

Titles stored:

The number of titles stored at ADS can vary, but we usually have 65,000 stored at any given time.

Units stored:

Subject to the time of year this can go up and down – we currently have 10 million units stored.

Forward picking locations:

Across our automated and manual picking locations, we have 51,000 picking locations, but this does change.

Bulk picking locations:

Across ADS we have up to 16,900 bulk picking locations, but this can vary.

Units dispatched each year:

In 2023 we dispatched 19.5m units.

Number of group publishers:

We currently have 1 group publisher

Client publishers:

We currently have 6 client publishers.

Meet our publishers

Magabala Books

Magabala Books is Australia’s leading Indigenous publishing house. Aboriginal owned and led, we celebrate and nurture the talent and diversity of Aboriginal and Torres Strait Islander voices. In an act of self-determination four decades ago, Elders from the Kimberley established Magabala Books to take back control of their stories, ensure knowledge was recorded for future generations and to support strong social, cultural, and economic outcomes for Aboriginal and Torres Strait Islander storytellers, artists, and communities

Discover Magabala Books

Affirm Press

Affirm Press is a Melbourne-based publisher dedicated to publishing great Australian stories, big ideas, and the most engaging local and international authors. As well as being one of Australia’s fastest growing publishers, we also like to think we’re the most optimistic; we love books that ‘influence by delight’. We see opportunities in the changing publishing industry and distinguish ourselves through editorial commitment and a strong focus on sales and marketing.

Discover Affirm Press

NewSouth Books

NewSouth Books is the sales, marketing and distribution division of UNSW Press and has boasted a significant presence in the Australian and New Zealand book industry for more than 25 years. NewSouth Books | NewSouth Books represents publishers from Australasia, the USA, Canada, Europe and the UK and is regularly rated among the top ten suppliers of fiction, non-fiction, children’s books and academic books. This is due to our ongoing commitment to represent Australian and international publishers recognised for their publishing excellence, and their educational, cultural and social impact.

Discover NewSouth Books

Phaidon

Phaidon is the premier global publisher of the creative arts. We work with the world's most influential authors to produce innovative books on art, photography, design, architecture, fashion, food, and travel, and illustrated books for children. Phaidon has a long and distinguished history as an art-book publisher with over 1,500 titles in print. In 2023, Phaidon celebrated its 100th anniversary.

Discover Phaidon

Major Street Publishing

Major Street Publishing is a leading independent business book publisher, based in Melbourne, Australia, founded by Lesley Williams in 2009. We specialise in publishing high-quality books in leadership, business, entrepreneurship, career development, personal finance, personal development, share market and property investing, self-care, personal growth and motivation genres. Our authors are world-leading experts from all areas of business, personal development and finance.

Discover Major Street

Phidal Publishing

As children’s book publishers, we’ve been bringing books and children together since 1979. Phidal Publishing creates durable, colourful, and fun books that ignite young imaginations and help young minds develop lifelong passions for reading. Our kid’s reading books are designed to entertain and educate, with books that promote skill development and interactive play. We are honoured that families and educators worldwide choose our books to introduce young children to the joys of reading and learning.

Discover Phidal Publishing

Hachette Australia

We seek out the best stories. We nurture them. Then we share them. Hachette Australia is a team of expert publishers and passionate readers dedicated to discovering and supporting talented writers and working with them to craft exceptional stories. We select the very best, whatever the genre – from high-quality commercial fiction to literary award-winners, children’s picture books and adventure stories to memoirs and history, lifestyle and sport. And then we pour 100 years of publishing excellence into every page, bringing them to readers in the formats that they love.

Discover Hachette Australia

Our services

Is Alliance Distribution Services right for you?

If you are looking for distribution and warehousing services, there are a few things worth knowing about whom we are best able to help:

Have an excess turnover of $1 million per annum in warehouse volume throughput.
Have an existing sales footprint in the Australia.
Are seeking a partner to support improved delivery to Amazon.
Are looking for an excellent supply chain partner.
Through Hachette Australia, our parent company, we also offer sales as a service to non-Hachette publishers.

To find out more please contact our Distribution Director, Riikka Dunn, at adscs@alliancedist.com.au

Our key services

At Alliance Distribution Services we offer warehousing and order fulfilment to our client publishers. Our core services cover a range from order management to cash collection.

Click through the relevant sections to discover more:

Master data

Order process

Order fulfilment

Delivery

Invoicing

Claims and returns

Cash collections

Finance

Additional services

Outside of our core activities, we can also provide publishers with a range of additional services. Please use the drop downs to learn more.

Value added services

Our specialist value added services team can take on any additional activities including stickering, pack make-up, shrink wrapping, catalogue and mailing services.

Customer services

Alliance Distribution Services have an experienced and dedicated customer service department. Our teams are on hand to process orders, answer calls, deal with customer queries, claims, complaints and to set up new accounts – all our services are monitored and tracked within our SLAs.
Email: adscs@alliancedist.com.au
Telephone: + 61 2 4390 1300

Credit services

We have a dedicated credit service team. Our credit team assess customer risk, advise and update on credit limits, review blocked orders, chase debt, advise on allocations, reconcile accounts, take payments and journal back to publishers.
Email: adscs@alliancedist.com.au
Telephone: + 61 2 4390 1300

One-time customers

We accept orders from customers who may only want to place a one-off order and not have a trade account set up; instead we will process the order by a credit card payment. Please contact our customer service department for more information.
Email: adscs@alliancedist.com.au
Telephone: + 61 2 4390 1300

Returns

Occasionally our customers may need to return stock. We are able to arrange this in a number of ways, please contact our customer services team at adscs@alliancedist.com.au who will be able to advise you of an authorisation number to include when sending the stock items back to:
Alliance Distribution Services
11 Pioneer Avenue
Tuggerah NSW 2259