FAQs
How do I open a trade credit account with you?
How can I place an order?
If you have a trade account, you can contact the relevant person in our customer services team who will be happy to help. If you don’t have a trade account, we accept orders with a credit card. You can email adscs@alliancedist.com.au or call 02 4390 1300 for more information.
We accept orders from customers who may only want to place a one-off order and not have a trade account set up; instead we will process the order by a credit card payment.
For cash orders you will be entitled to a 30% discount of RRP. In your contact with Customer Service include: Business name, Contact details, Delivery address, ISBN, Title, Quality, Your reference(if applicable). Please also state if you require titles not currently in stock to go to backorder.
Extra charges apply for small orders under $300 retail ($20.00) and a 0.69% charge for credit card use.
If you have requirements for stock by a specific date or event please specify. Extra charges may be incurred.
If you would like to trade with us electronically, please complete our EDI questionnaire.
You can contact our customer services team at adcs@alliancedist.com.au who will be happy to help.
Whom do I contact if I have a query or want to know the status of an order?
To be fully informed of stock availability, you can enquire with our customer service team prior to placing an order (please note that stock levels are constantly fluctuating, and can change daily). Please feel free to contact us and enquire on stick levels and availability of the ISBNs you require; it is recommended to order/pay as close as possible to ensure stock levels have remained somewhat the same.
Once customer service receive your order, they will send you a quotation for you to pay and the order is released once payment is received.
Our customer service team are happy to help with any queries or issues you may have.
Email: adscs@alliancedist.com.au
Telephone: + 61 2 4390 1300
What are the opening hours of your customer services team?
Our telephone lines are open from 9:00-17:00 from Monday to Friday for orders and queries. If you’d like to email us instead, we’ll reply as soon as possible.
How can I get copies of invoices or credit notes?
The quickest and easiest way to get copy invoices copy invoices can be requested from our customer services or credit services teams.
Whom do I contact to talk about making payments?
You can contact your dedicated credit controller to talk about making payments. If you don’t know who your credit controller is, you can email the team at creditnet@alliancedist.com.au or call 02 4390 1300
What payment methods do you accept?
Our credit services team are more than happy to assist in facilitating account or credit card payments.
How can I track my consignment or delivery?
Alliance Distribution Services (ADS) Australian customer orders are delivered primarily via the below 2 logistics carriers.
Australia: NSW, ACT, TAS, VIC and QLD
Carrier: Border Express (BEX)
Tracking information:
On despatch, your order is allocated a carrier consignment reference which is the order’s invoice number with the prefix ALDS.
(Example, order invoiced via 61234567 will be allocated consignment: ALDS61234567)
You can track you order by visiting borderexpress.com.au and submitting this consignment number in ‘Track your consignments’.
Email alerts:
Border Express (BEX) will send email alerts to the account’s default email addressas the consignment reaches pre-determined milestones, i.e. despatch and delivery.
Australia: NT, SA and WA
Carrier: XL Express
Tracking information:
On despatch, the order’s invoice number is allocated as the carrier’s consignment reference. (Example, order invoiced via 61234567 will be allocated consignment: 61234567)
Submitting this invoice number on the below link, will display real time status of the order/consignment including ETA for delivery.
https://xlexpress.com.au/track-my-parcel/
New Zealand
For Tracking information for New Zealand customers, or if you’re unable to find what you’re looking for, please contact our customer service team via adscs@alliancedist.com.au with available information relating to your order and our team will update you regarding the status.
