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Our culture

As the distribution business of Hachette Australia, a global business and one of the largest publishing groups, it’s our mission to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We’re leading the way when it comes to book distribution, and we’d love you to join us on this journey. We look for different voices, experiences, skills and ideas to help us get our books into the hands of millions of readers around the world.

Our mission

Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

How we work

At Alliance Distribution Services, we’re innovative, ambitious and collaborative. We pride ourselves on creating an environment where everyone knows their contribution is appreciated. From Operations to Customer Services, Credit Services to Finance and IT, we’re all here to make our business a success. It takes a huge collective effort to deliver the exceptional service to publishers and customers that we do, and we’re incredibly proud of everything our teams achieve.

ADS Packers

Reward and recognition

We offer our employees a fantastic range of benefits, rewards and recognition for the hard work they do. Our Employee of the Month recognizes and celebrate success. We launched our employee of the month in 2023 to showcase outstanding examples of colleagues demonstrating our four pillars. Since launching the award, we have rewarded our monthly winners, and recognised all our nominees.

Development

Your career story doesn’t end when you join us. In fact, we like to see it as only just beginning. That’s why we have plenty of opportunities for you to develop and grow within your role. From our Learning Library to on-the-job shadowing, technical skills training, mentoring and regular one-to-one in-person meetings with your manager, everyone at Alliance Distribution Services has the chance to continue their learning.

Our people

No matter what your job, everyone here at Alliance Distribution Services plays a role in telling our story, and we all make a recognised contribution. Here’s a quick guide to just some of our departments, Operations, Customer Services, Credit Services below:

Our people

Our people

 

No matter what your job, everyone here at Alliance Distribution Services plays a role in telling our story, and we all make a recognised contribution.
 
Here’s a quick guide to just some of our departments, Operations, Customer Services, Credit Services below:

Operations

Operations

 

You could join our Operations team as a Warehouse Operative, Team Leader or a Supervisor. Our people in this team work on Receiving, Dispatch and Operations Support to pick, pack and dispatch millions of books every year.

Our people

Customer services

 

In our Customer Services team, you might find your place as a Customer Service Operator or a Team Leader, working closely with our publishers and our trade, education and academic customers to make sure their needs are met. As the first point of contact, this team manages publisher and customer requests, orders, queries and claims.​

Operations

Credit services

 

Or perhaps you could take on a role in our Credit Control team as a Credit Controller, who set up and manage a portfolio of accounts, customer and publisher queries, and payment terms.

Changing the story

Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment, and opportunity. To do this, it’s imperative that the people who work at ADS and the authors we publish are fully representative of the world we live in.​

 

Changing the Story is our commitment to this vital work of diversity, equity, and inclusion, and to ensuring that we include all voices, perspectives, and ideas in our partnerships, people, and publishing.​

 

At Alliance Distribution we work with a number of local partners and below are a few examples of the organisations we’re proud to work with and support.​

 

 

Coast Shelter – Providing Accommodation & Assistance to those in Need
Coast Shelter delivers a range of essential services designed to support and empower individuals experiencing homelessness and hardship. Our specialist homelessness services offer safe and supportive accommodation for men, women, children, and young people, providing a foundation for stability.

coastshelter.org.au

 

 

Fairhaven – Leading provider of disability supports and services on the Central Coast, NSW since 1962

Fairhaven supports people living with disability on the Central Coast to live the life that they aspire to, with a commitment to providing community participation, social skills, employment opportunities, accommodation and living supports.

fairhaven.org.au